Terms of Use

1. About these Terms

These Terms of Use ("Terms") are a legally binding agreement between you and Aadhya Ventures ("we", "us", "our"), a business based in Mumbai, Maharashtra, India, founded by Tanmay Mehta (Founder) and Shubh Mehta (Co-founder), which develops and operates the Paisook mobile application, its website and related services (together, the "Service").

By tapping "I agree", creating an account or using the Service, you accept these Terms and our Privacy Policy, which forms part of these Terms. If you do not agree, please do not use the Service. These Terms are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature.

2. Who can use the Service

• You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
• The Service is meant for personal, non-commercial use by individuals in India.
• You must give true information and keep it up to date. One person may hold one account.

If we learn that an account belongs to someone under 18, we will close it and erase its data.

3. What the Service is — and is not

Paisook helps you record and understand your own spending. It can read bank, card and UPI alerts on your phone (with your permission), let you add entries, set budgets, track bills, goals and loans, split costs, share a family ledger, back up to your own Google Drive, and open a UPI app to make a payment.

• We are not a bank, NBFC, payment system operator, payment aggregator, wallet, investment adviser, tax adviser or credit bureau.
• We never hold, move or receive your money. UPI payments are made inside the UPI app you choose, under that app's and NPCI's terms. We do not see or store your UPI PIN, card numbers or bank passwords.
• Insights, credit-health, tax-helper, cashback and similar features are for information only and are not financial, tax, legal or credit advice. Please consult a qualified professional before making decisions.

4. Your account and security

• You are responsible for keeping your login, device, app lock and backup passphrase safe, and for all activity under your account.
• Tell us at once at the support email shown in Settings → Help & feedback if you suspect unauthorised use.
• If you protect your backup with your own passphrase, only you know it. We cannot recover it; a backup without its passphrase cannot be opened. If you choose the simple option instead, the backup key is kept in your account and restoring needs only your sign-in.

5. Permissions and automatic tracking

SMS, notification, email, camera and Drive access are optional and asked for only with your consent. You can turn each off at any time in the app or in your phone's settings; related features will then stop working.

Automatic tracking depends on the format of messages your bank or app sends. Banks change formats, alerts can be delayed or missing, and recognition can be wrong. Please check your entries; your bank statement is the authoritative record.

6. Pro plan, prices and refunds

• Some features need a paid Pro plan. Prices are shown in the app before you pay and include applicable taxes unless stated otherwise.
• You pay by UPI to the UPI ID shown in the app and submit the transaction reference. Pro is switched on after we confirm the payment, usually within 24 hours. Plans do not renew automatically.
• Refunds: if a payment fails, is made twice, or Pro is not switched on within 7 days, write to the support email shown in Settings → Help & feedback with the reference and we will refund it to the source within 7 working days of confirming. Otherwise, fees for a period already started are not refundable, except where the law requires.
• Free trial: a new account can try Pro free, once, if started within 14 days of joining, for the period shown in the app when you start it. No payment details are needed and nothing renews automatically; when it ends, Pro features lock again and your data stays. We may change the trial length or end the offer at any time.
• We may change prices or features for future periods with notice in the app. A change does not affect a period you have already paid for.

7. Points programme

• Points are a loyalty feature: 1 point for every full ₹5 of eligible online spending confirmed by a bank or payment-app alert, as described in the app.
• Points have no cash value, cannot be bought, sold, transferred or exchanged for money, and are not a payment instrument or stored value.
• Any future rewards, their rules and their availability will be announced separately. We may change, pause or end the programme with reasonable notice.
• Points earned through fraud, fake or edited messages, or misuse may be cancelled and the account suspended.

8. Offers and third-party services

Offers and cashback information shown in the app come from third parties or from your own past rewards. We do not guarantee any offer; the third party's terms apply. Links to and hand-offs to other apps (UPI apps, banks, Google) are governed by their own terms and privacy policies, for which we are not responsible.

9. Family ledger and groups

• Joining a family ledger or a group is optional. You choose what to share; members can see what you share.
• Share only information you are entitled to share. Do not add other people's personal data without their consent.
• The owner of a family or group can remove members or delete it. Leaving removes your shared data as described in the app.

10. Acceptable use

You agree not to:

• use the Service for anything unlawful, fraudulent or harmful, or to violate anyone's rights;
• create fake, edited or automated messages or entries to earn points or mislead others;
• copy, modify, reverse engineer, decompile or disassemble the app, except as the law allows;
• interfere with or overload our systems, bypass security or access other users' data;
• resell or commercially exploit the Service without our written consent.

11. Intellectual property

The app, its design, code, text, graphics, logos and names belong to Aadhya Ventures or its licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, under these Terms. Your data stays yours.

12. Availability and changes

We work to keep the Service available but do not promise it will be uninterrupted or error-free. We may maintain, update, change or discontinue features. Where a change significantly affects you, we will tell you in the app.

13. Disclaimer

To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including accuracy of automatic tracking, fitness for a particular purpose and non-infringement. Nothing in these Terms limits rights you have under the Consumer Protection Act, 2019 that cannot be excluded.

14. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, data or goodwill, arising from your use of the Service, from third-party apps or services, or from decisions you make based on the Service. Our total liability to you for any claim is limited to the amount you paid us for the Service in the 12 months before the claim, or ₹1,000, whichever is higher. Nothing here limits liability that cannot be limited by law, including for fraud or gross negligence.

15. Indemnity

You agree to indemnify Aadhya Ventures against claims, losses and costs arising from your breach of these Terms, misuse of the Service, or violation of any law or the rights of others.

16. Suspension and termination

• You may stop using the Service and delete your account at any time from Settings.
• We may suspend or close an account that breaches these Terms or the law, or to protect users or the Service, with notice where reasonable.
• Sections that by their nature should survive (such as intellectual property, disclaimer, liability, indemnity and governing law) survive termination.

17. Governing law and disputes

These Terms are governed by the laws of India. Please first contact our Grievance Officer so we can try to resolve the matter. If it is not resolved within 30 days, it may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, in English, seated in Mumbai, Maharashtra, whose courts will have exclusive jurisdiction. This does not stop you from approaching a consumer commission or the Data Protection Board of India where the law allows.

18. General

• If any part of these Terms is found unenforceable, the rest stays in effect.
• Not enforcing a right is not a waiver of it.
• You may not transfer your rights under these Terms; we may transfer ours as part of a reorganisation or sale, with notice to you.
• We are not responsible for delays caused by events beyond our reasonable control.
• These Terms and the Privacy Policy are the entire agreement about the Service.
• We may update these Terms. We will show the updated version in the app and, for material changes, ask you to agree again.

19. Contact and grievances

Grievance Officer, Aadhya Ventures · Email: the support email shown in Settings → Help & feedback · Based in Mumbai, Maharashtra

We acknowledge complaints within 48 hours and aim to resolve them within 30 days, and in any case within the time required by law.